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Services for Financial Aid Offices Nationwide

Financial Aid Outsourcing

Let us take care of the financial aid processing and help you reduce costs – both at the same time. We develop and deliver seamless, integrated, and effective student-focused processes. And, we do so without forcing you to learn a new computer system. Instead, we utilize the computer system that your institution already has in place. This means that you won’t be burdened with endless data entry and reporting tasks to a third-party servicer. This allows you to provide the best possible service to your students and significantly reduces the burden on the institution.
We do not "nickel and dime" our clients or send bills with variations from one month to another. We believe that you should know how much your bill will be each month so that you may budget accordingly. The Kenaly Complement provides a comprehensive package of outsourcing services designed specifically for your institution. Some of the outsourcing services include:
  • Email Communication with Students (Tracking, Notification, and Award Letters)
  • Online Loan Counseling
  • Maintenance of Student Records
  • Management of the FISAP Reporting Requirement
  • Federal Need Analysis
  • Institutional Need Analysis (if applicable)
  • ISIR Data Loads
  • ISIR Review
  • File Verification
  • Calculation of Cost of Attendance and Financial Need
  • Packaging
  • Calculation and Processing of Pell Grant Awards
  • Awarding and Processing of Stafford and PLUS loans
  • Awarding of Scholarships
  • Awarding of FWS
  • Verification of Enrollment Status, Academic Eligibility, and Loan Limits
  • Report of Students Eligible for Disbursements
  • Return of Title IV Funds (R2T4)
  • Processing of Title IV Loans
  • Reconciliation Tasks
You Will Find Our Services to be Superior
  • We perform a comprehensive assessment of your financial aid office processes, policies, and procedures to identify potential areas for improvement.
  • We customize outsourcing solutions geared specifically toward your institution's unique needs and objectives.
  • We help ensure that your institution remains in compliance with federal regulations through our extensive experience and expertise.

Temporary Staffing

The Kenaly Complement provides experienced financial aid administrators from counselor to director level. Our temporary staff members will relieve the stress of being short-staffed. The Kenaly Complement carefully and thoroughly screens each one of our financial aid consultants. Our consultants are qualified by interview, background, and reference checking to verify the extent of experience. We have a core group of consultants with proven track records that we continue to use because of the positive feedback from clients. We take great pride in the selection of our consultants. The Kenaly Complement only hires consultants with a minimum of 3 years of prior financial aid experience for counselor-level assignments and a minimum of 7 years of experience for director-level assignments. The average years of experience are nine. Our consultant's come on board with The Kenaly Complement fully trained and qualified. The experience of our consultants ensures that they can enter a financial aid office and immediately begin work with minimal training by our clients.

Remote Processing

The Kenaly Complement has developed an efficient remote process for providing “back office” support to schools without actually being on their campus. We can complete tasks from file verification and packaging to reporting and program reconciliation (and everything in between) remotely. This option is not only effective and expeditious, but it is also an economical alternative to on-site temporary staffing. Our Remote Processing Service is a great way to make sure that the office does not fall behind during peak processing or in the temporary absence of staff members. Our remote processing, project deployment plan and quality control measures are tailored specifically to your needs. We can also provide remote processing services to complete your special projects.

Default Management

Default Management Administrator
The Kenaly Complement will perform as your Default Management Administrator. As such, we will fully implement a Default Management Plan, communicate with students in a delinquent, default, or pre-claims status, verify that all borrowers receive exit counseling, etc.
Default Reduction Measures – Financial Aid Issues
  • Increase the frequency of reviews of borrowers' in-school status to ensure prompt recognition of instances in which borrowers withdraw without notice to the institution or drop below 6 credits in the enrolment period.
  • Notify and follow up on all borrowers reminding them to complete their Exit Counseling Interview online once the borrower has withdrawn, dropped below 6 credits in an enrollment period, or graduates.
After Borrowers Leave
  • Contact borrowers during the grace period in order to:
  • Remind the borrower of the importance of the repayment obligation and the consequences of default by means of telephone contact, e-mail, or letters.
  • Update the institution's records regarding the borrower’s address, telephone number, e-mail address, employer, and send corrections as necessary.
  • Remind the borrower to complete any required exit interview not previously completed online.
  • Use this correspondence to educate the borrower on items such as deferments, forbearance, and consolidation.
  • In compliance with the law, contact each borrower with respect to whom pre-claims assistance from the Department of Education has been requested to urge borrowers to repay the loan. Send information regarding deferment, forbearance, and the consequences of default by means of e-mail, telephone contact, or letters.
  • Review the NSLDS Date Entered Repayment (DER) report on a monthly basis and compare to school's records and make any corrections to their borrower's status using NSLDS Enrollment Reporting.
  • Use the Early Stage Delinquency Assistance (ESDA) and the Late Stage Delinquency Assistance (LSDA) reports along with the Cohort Action Reports to assist with activities that will encourage students heading toward default to pay back their loans. These activities include but are not limited to e-mails, letters, and telephone calls reminding students of the consequences of default and provide information regarding forbearance, consolidation, and cancellation provisions.
  • Review the Draft Cohort Report each year for accuracy and identify trends by analyzing who is defaulting and why.

Heightened Cash Monitoring (HCM) Processing Services

Institutions placed on Heightened Cash Monitoring II by the Department of Education will benefit from our HCM Processing Service. We understand the importance of consistent cash flow and therefore work with schools to ensure that all requirements are met in a timely manner. This, in turn, means that schools receive timely reimbursements from the Department of Education. Our team of qualified and experienced HCM processors has built positive relationships with Department of Education analysts, and they know exactly what the Department of Education requires. Our HCM Processing includes:
  • Development of Policies and Procedures for HCM Submissions
  • Implementation and Management of HCM Submissions
  • File Compilation
  • Certification and Delivery of Submission
We work with schools to remove them from the Department of Education's Heightened Cash Monitoring status and restore them to good standing.